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E-mail to a Friend Printer Friendly Version Category: Auto Dealers

Submitted: 3/1/2006 10:20:19 AM Modified: 3/5/2006 5:47:39 PM

My wife leased a Cadillac Escalade from Nabers. Nabers has the customer fill out a GM customer satisfaction survey. They promise you a voucher for a full tank of gas for filling out the voucher. It was late and my wife had to take delivery of the Escalade dirty because the car wash was closed down. This was disappointing to her and she noted it in the survey. Although the sales staff was friendly, when my wife returned to have her Caddy washed and to retrieve her voucher, a man by the name of Nos severly berated her for not having 100% satisfaction on the survey. He refused to give her the voucher and humiliated her in front of all the customers present. She cried in front of everyone and was absolutely disheveled. Nos is fortunate that I was not there, it would have been a very ugly scene. Also, paint was chipped off the hood. We noticed this after about 4000 miles. We know that it didn't happen while we were driving it. However, there's been more than one time when the Escalade has been left at Nabers for a little work and has been returned with many miles on it even though they report it wasn't taken anywhere. Nabers refused to do anything about the chips. Friends with Caddys from other dealers say they know their dealer would address the issue appropriately. Nabers services their customers grudgingly,and, when you are talking about a $55K plus vehicle, that's intolerable. Ted Westminster, California U.S.A.

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Rebuttal Consumer Suggestion Submitted: 3/5/2006 1:04:53 PM Modified: 3/5/2006 1:04:53 PM

They Should Have Kissed Both of You On The Mouth... Its a FLEASE!

Ted: Why did you even allow your wife to consider such a bad, bad deal? They push a car FLEASE because there's much more profit in it for them and a bigger commission. Lets look at what the salesman may not have told you: 1. In a FLEASE, your car insurance most likely will be higher than if you bought the same car. 2. A FLEASE is often loaded with BOGUS front and back end fees. For example, acquistion fee. This can be a legitimate fee to pass along an expense however this fee is often padded to within the $400-$1000 range. When you question this, the salesman lies to you and tells you its all going to the FLEASE company. Did you also pay whats known in the business as the "dealer fraud fee"? No, its not a fee to cover administrative costs. Its an extra added charge with an official sounding name. 3. The FLEASE is governed by a three year contract or more or less. However, in order to STICK YOU with more charges, milage may be computed on a YEARLY basis. You might be within the total but ran over say in year one. They get you. Why? Because its a FLEASE. 4. At the end of the FLEASE period, you turn in the car, right? The dealer may come up with still another BOGUS fee called "termination". 5. Are you aware she signed a BLANK contract? In the end, somebody will decide what is excess wear and tear. Hit her with a bill of $500-$1000, send the car to auction and pocket the money! Why? Because its a FLEASE. No matter how good they make it sound or how smart they call you for signing such a STUPID deal, its a FLEASE! You will get sheared! No reputable family financial advisor has ever recommended getting into a CAR FLEASE! You guys are into it now! You bet they should have treated her better! Jim - Orlando, Florida U.S.A.