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E-mail to a Friend Printer Friendly Version Category: Auto Mechanics

Submitted: 4/2/2007 7:09:49 AM Modified: 4/3/2007 7:34:39 AM

I drove into Keener Auto Repair, which had an ASC (or ASE) Certified sign, to have my spark plugs changed. I told Keener that two of the plugs would not come out. When I returned expecting to pick up my car, told me that one of the plugs snapped off into the engine, and that he could not get it out. I was forced to have my car towed. Sometime later I called Keener to discuss the serious damage to my car. Steve Keener stated that since the spark plug was seized (his explanation) in the engine, that he was not responsible for the breakage. I and another guy knew to be careful not to break the plugs, but Keener chose to ignore my warning. After making a complaint to the BBB, Steve Keener displayed a serious lack of integrity by lying -- basically saying the opposite of everything that I said -- and the BBB closed my case. Maybe this should also be a ripoffreport for the BBB. L Atlanta, Georgia U.S.A. STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about “consumer confidence” when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

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Rebuttal Consumer Comment Submitted: 4/2/2007 1:25:44 PM Modified: 4/2/2007 1:34:29 PM

So who is responsible?

You brought a car in that you knew had a problem that you couldn't fix, and they attempted it the best way they knew and the plug snapped. It's still your problem, it will just take more time and more money to fix. I'm curious, who put those plugs in the car? Was it the factory or were they changed along the life of the car by some ape with a breaker bar that doesn't know what antiseize compound is? The ASE means nothing to this story unless an ASE is the guy that galled the plugs. Marc - Makaha, Hawaii U.S.A.

Rebuttal Consumer Comment Submitted: 4/2/2007 5:58:32 PM Modified: 4/2/2007 6:31:31 PM

It's going to be an increasingly frequent problem!

Some of the new cars claim to have 100K (mile) capable spark plugs. Tom and Ray Magliozzi (Click & Clack) said it best. Within the 100K miles the plugs would necessairly have to be removed, re-antiseized, and reinstalled. They state, and I totally agree, if a spark plug remains in an engine (particularly with aluminum heads) for 100K miles the spark plugs will become one with the cylinder head(s). 'Ya ain't gunna' get 'em out, Holmes! I have a Dodge with a 3 litre Mitsubishi (aluminum head) engine. Right now, I have my fingers crossed as the rear 3 plugs have less than half the threads remaining in the cylinder head. The plugs were ALWAYS religiously installed with copious amounts of anti-sieze to no avail. About two years ago better than half the cylinder head threads came out with the rear 3 plugs. The only thing saving my a$$ is the fact the threaded portion of the plugs is quite long. I'm hoping the next owner deals with the heli-coil repairs. Aluminum cylinder heads. 'ya gotta' love 'em! Adolph - Elkhart 46517, Indiana U.S.A.

Update Submitted by the original author Submitted: 4/3/2007 6:17:37 AM Modified: 4/3/2007 7:34:39 AM

Clarification

The plug didn't just snap on its own. The mechanic broke it while removing it. If I knew I had to say "Now, now. These two won't come out, so don't break them, okay,? then I would have. Plus, the fact that he lied to the BBB speaks volumes. Moral of the story: certification means nothing, find someone who is careful and considerate. L - Atlanta, Georgia U.S.A.